Notifications and instant e-mails
What the bell shows, what DOXIO notifies you about, who receives which notification and how to choose what is e-mailed to you right away.
Updated October 28, 2026
On this page
The bell in the top bar collects everything that concerns you: client uploads and replies, mentions in comments, cards assigned to you, signed or declined documents, overdue requests and the outcome of sending to ABRA Flexi or of AI extraction. Every team member sees only their own notifications, and only for the organization they are currently signed in to.
The bell and the notification list#
The number on the bell is the count of unread notifications ("99+" from 100 up). The list refreshes on its own every minute and as soon as you return to the browser window.
- Click the bell at the top right. On a phone the list opens at full width below the bar.
- Unread notifications have a blue dot on the left.
- Clicking a notification marks it as read and opens what it is about – the card in a workspace, the Requests tab, the document or its Document data.
- Mark all as read clears the counter at once.
- Load older notifications with Load older at the end of the list.
Close the list with Esc or by clicking outside it.
What DOXIO notifies you about#
| Event | Who is notified | Instant e-mail (default) |
|---|---|---|
| A client uploaded a file in the portal | the workspace's responsible person, otherwise all owners and admins | yes |
| A client replied on a document | as for uploads, plus whoever the card is assigned to | yes |
| Mention in a comment (@Name) | the team member mentioned | yes |
| Card assigned | the member the card was assigned to | no |
| Document signed | the document's owner; with several signers only after the last signature | sent by the signing flow |
| Signature declined | whoever sent the document for signing | sent by the signing flow |
| Request overdue | the workspace's responsible person, otherwise owners and admins; once per request | no |
| Sending to ABRA Flexi failed | whoever started the push (for an automatic push, whoever uploaded the document) | no |
| AI extraction finished | whoever started the extraction | no |
| AI extraction failed | whoever started the extraction; for automatic extraction the workspace's responsible person, or whoever uploaded the document | no |
| Retention period ended (once a month, see Archiving and retention periods) | organization owners | yes |
- Event
- A client uploaded a file in the portal
- Who is notified
- the workspace's responsible person, otherwise all owners and admins
- Instant e-mail (default)
- yes
- Event
- A client replied on a document
- Who is notified
- as for uploads, plus whoever the card is assigned to
- Instant e-mail (default)
- yes
- Event
- Mention in a comment (@Name)
- Who is notified
- the team member mentioned
- Instant e-mail (default)
- yes
- Event
- Card assigned
- Who is notified
- the member the card was assigned to
- Instant e-mail (default)
- no
- Event
- Document signed
- Who is notified
- the document's owner; with several signers only after the last signature
- Instant e-mail (default)
- sent by the signing flow
- Event
- Signature declined
- Who is notified
- whoever sent the document for signing
- Instant e-mail (default)
- sent by the signing flow
- Event
- Request overdue
- Who is notified
- the workspace's responsible person, otherwise owners and admins; once per request
- Instant e-mail (default)
- no
- Event
- Sending to ABRA Flexi failed
- Who is notified
- whoever started the push (for an automatic push, whoever uploaded the document)
- Instant e-mail (default)
- no
- Event
- AI extraction finished
- Who is notified
- whoever started the extraction
- Instant e-mail (default)
- no
- Event
- AI extraction failed
- Who is notified
- whoever started the extraction; for automatic extraction the workspace's responsible person, or whoever uploaded the document
- Instant e-mail (default)
- no
- Event
- Retention period ended (once a month, see Archiving and retention periods)
- Who is notified
- organization owners
- Instant e-mail (default)
- yes
You are never notified about your own action. A workspace notification only goes to people who can see the workspace – if the organization turned on that members only see assigned workspaces, other members get nothing about it (see Team and roles).
Instant e-mails#
Besides the bell, DOXIO can e-mail you about selected events as soon as they happen. Each member sets this for themselves, separately in each organization.
- Open Settings → Notifications.
- In Instant e-mails, tick what you want an e-mail about.
- Click Save e-mails.
The e-mail contains only a short description and a link into DOXIO, never files. It arrives in the language set in your account.
E-mails about a signed or declined document always arrive – the signing flow sends them and they cannot be turned off. The daily or weekly overview is set on the same page under Summary email.
How long notifications are kept#
DOXIO deletes notifications older than 180 days on its own. An organization data export (owner or admin) contains your own notifications from that organization in notifications.json; other members' notifications are not included.